Terms & Conditions
At Studio 18, we want choosing your dress to be an enjoyable and straightforward experience.
These Terms & Conditions explain how purchases, orders, payments, fittings, alterations and collections are handled at Studio 18.
Please read them before making a purchase or placing an order. If there is anything you are unsure about, please ask us — we are always happy to explain.
Last updated: September 2026
Studio 18 is an independent bridal, prom and eveningwear boutique.
All dress purchases are made in person at our boutique. Our online booking system is for arranging appointments and does not constitute an online purchase of a dress.
By purchasing a dress, placing an order or agreeing to alteration work with Studio 18, you agree to the relevant terms below.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Bridal Wear
Alterations are carried out separately from the purchase of your gown and are charged separately.
Your alteration requirements and the anticipated cost will be discussed with you before work begins.
A typical bridal alteration process consists of:
First fitting
Your gown is tried on, the required alterations are discussed and the garment is pinned.
Second fitting
Once the agreed work has been completed, you return to try the gown again and check the fit.
If everything is satisfactory, the dress can normally be taken away following this fitting.
More complex alterations may require an additional fitting so that further adjustments or finishing details can be completed.
Every dress and alteration is different, so the number of fittings required may vary.
Prom and Evening Wear
Ordering a Prom or Evening Dress
For many of our prom and eveningwear collections, you will try a sample dress in the boutique before we order your chosen gown.
Studio 18 will take and record your measurements and compare them with the relevant designer's size chart.
Your dress will then be ordered in the size we consider to be the closest appropriate fit based on those measurements and the designer's sizing.
Occasion wear sizing can differ considerably from normal high-street clothing sizes. The size printed on the label should therefore not be treated as equivalent to your usual clothing size.
Ordering the closest appropriate size does not necessarily mean that a dress will require no alterations.
Deposits & Payments
A 50% initial deposit/payment is required when a prom or eveningwear dress is ordered.
The remaining balance may be divided into a maximum of two further instalments.
The full purchase price must be paid before the dress can be released from Studio 18.
Your payment arrangements will be explained to you when your order is placed.
When Your Dress Arrives
Once your ordered dress arrives, we will arrange for you to return to Studio 18 and try it on.
If you are happy with the fit and no alterations are required, the dress may be taken away once the balance has been paid in full.
If alterations are required, we will discuss these with you during the fitting.
Alterations are a separate service and are charged separately from the price of the dress.
Once the agreed alterations have been completed, you will return to try the dress again before collection.
Occasionally, more complex work may require an additional fitting.
Should the dress you order not be delivered to Studio 18 in time for your event (even if due to circumstances outside of our direct control) we promise to offer you an alternative or full refund.
Measurements & Changes in Size
Measurements taken during appointments and fittings are recorded by Studio 18.
Your ordered dress is selected using the measurements taken at the time of ordering and the relevant designer's size chart.
Bodies naturally change, particularly when a dress is ordered several months before an event.
If your measurements change significantly between ordering, fittings and collection, due to reasons including (but not limited to) weight gain, weight loss, health conditions or pregnancy, additional alteration work may be required.
Studio 18 cannot guarantee the original intended fit where a customer's measurements have materially changed after a dress has been ordered or fitted.
Any additional alterations required as a result of such changes may incur an additional charge.
Please let us know as early as possible if you believe your measurements have changed significantly.
Prom Promise: Your Dress, Your School
We understand how important it is to feel special in your prom dress.
Before completing a prom purchase, we will ask which school you attend.
Once a dress has been registered against your school, Studio 18 will not knowingly sell the same dress design to another student attending that school — even in a different colour.
This allows you to choose your gown knowing that another customer from your school will not arrive wearing the same design purchased from Studio 18.
There is one exception:
If friends specifically want to attend in matching or “twinning” dresses, we are more than happy to accommodate this where possible.
For our Prom Promise to apply correctly, customers must provide Studio 18 with the correct school information before purchasing or ordering their dress.
Our Alteration Service
Studio 18 offers an in-house alteration service for bridal, prom and occasion wear.
Alterations are carried out separately from the sale of the garment and are priced according to the work required.
We will discuss the proposed alterations with you before carrying out the work.
Studio 18 will perform agreed alteration services with reasonable care and skill, as required by consumer law.
Customers are responsible for attending agreed fittings and should raise any concerns about the fit during those appointments.
Please tell us if you have any concerns before taking the finished garment away so that we have the opportunity to inspect and, where appropriate, address them.
Storage Charges
We understand that you may not always be able to collect your dress immediately.
Once we notify you that your completed dress is ready for collection, Studio 18 will store it free of charge for 7 calendar days.
After those first 7 days, a storage charge of:
£1 per day
will apply until the dress is collected.
This charge reflects the additional storage space required to safely accommodate completed gowns awaiting collection.
If you are going to have difficulty collecting your dress, please speak to us as soon as possible.
Storage charges must be paid in full before you can take your dress home.
Cancelling an Ordered Dress
If you wish to cancel a prom or eveningwear dress after your order has been placed, please contact Studio 18 as soon as possible.
A 50% deposit is taken when your order is confirmed. This deposit contributes towards the cost of securing and ordering your dress from the relevant designer or supplier, along with the commitments and costs Studio 18 incurs once the order has been placed.
Because these costs are usually incurred at an early stage, the initial deposit will normally be retained if you choose to cancel your order.
Any additional instalments paid above the initial deposit will normally be refunded, unless Studio 18 has incurred further direct costs or losses as a result of the cancellation which it is entitled to recover.
Any amount retained will be reasonable and proportionate to the costs and losses incurred by Studio 18. This does not affect your statutory rights.
Looking After Your Dress
Once a dress has been collected, responsibility for its appropriate care and storage passes to the customer.
Studio 18 cannot be responsible for damage occurring after collection as a result of matters such as:
staining or accidental damage;
inappropriate storage;
wear or misuse;
alterations or repairs carried out by another person or business;
or damage occurring after the garment has left our premises.
Before you leave our shop, we will inspect the dress thoroughly to ensure you are happy with our products and alterations.
Privacy Policy
Studio 18 value you and your personal data. Personal data you provide will be held securely and never passed on to any third party organisation without your express wishes.